Industry · Medical & healthcare

Revenue operations for medical groups and individual practitioners.

From multi-site medical groups to sole practitioners, we build the patient-lifecycle systems, practice-management integrations and automation that reduce admin — designed around clinical workflows and built to respect AHPRA advertising rules and patient privacy.

The challenges we solve

  • New patient enquiries sit in an inbox or on a voicemail while the clinic is busy — and patients move to the next provider
  • Recalls, care-plan reviews and preventive-health follow-ups are tracked manually and slip through the cracks
  • Referrer relationships with GPs, specialists and allied health are untracked — no visibility on who refers
  • Your practice management software (Cliniko, Halaxy, Best Practice, Genie) doesn't talk to your CRM or marketing
  • Patient data is sensitive, but consent, access and retention are handled ad hoc rather than by design
  • Generic "review automation" creates real compliance risk — AHPRA prohibits testimonials in advertising regulated health services

What we build

  • Patient/enquiry lifecycle pipeline: Enquiry > Triage/Booking > New Patient > Active > Recall/Review — modelled on clinical workflow, not sales jargon
  • Practice-management integration via n8n (Cliniko, Halaxy, Best Practice, Genie) — appointment, status and demographic sync without manual re-entry
  • Recall and care-plan reminder automation for chronic disease management, preventive health and post-procedure follow-up, timed to clinical cadence
  • Referrer management: track referring GPs, specialists and allied health, referral volumes and compliant relationship workflows
  • AHPRA-aware communications: advertising-safe message templates, plus private patient-experience feedback capture for quality improvement — without soliciting testimonials for advertising
  • Privacy-first architecture: data minimisation, consent capture, access controls and audit trails aligned to the Privacy Act and the Australian Privacy Principles

We understand AHPRA's advertising rules.

Advertising a regulated health service in Australia is constrained by Section 133 of the National Law. We design patient communication and feedback systems with those constraints built in from the start — not bolted on after a complaint.

What that means in practice: no use of testimonials in advertising, no claims that create unreasonable expectations of benefit, and no misleading or deceptive messaging. We capture patient feedback privately for internal quality improvement, keep advertising claims compliant, and keep the systems auditable. We are not your legal or compliance adviser — we build the infrastructure so your practice can meet its obligations more easily.

Less admin. Better patient follow-up. Compliant by design.

Book a practice readiness audit and we'll show you where automation saves your team time without crossing an AHPRA line.

Book your practice readiness audit